1. Cancellation of Orders

1.1 Order Modification

To request modifications, please contact our customer support team at hello@bytesfood.in.

1.2 Same-Day Delivery Cancellations

For same-day delivery orders, cancellation requests must be submitted within 2 hours from the time of order placement. Once the order has been processed and dispatched, cancellations may not be possible. Please contact our customer support team for assistance.

1.3 Next-Day Delivery Cancellations

Customers can cancel next-day delivery orders at any time before the scheduled delivery date. However, once the order is dispatched, cancellation may not be possible. Contact our customer support team for guidance.

2. Refund Policy

2.1 Damaged or Spoiled Products

If you receive products that are damaged or spoiled, please contact our customer support team immediately. We may request clear photographs of the damaged or spoiled items within 3 hours. Based on our evaluation, we may offer a refund or replacement at our discretion.

2.2 Order Accuracy Issues

In the event of inaccuracies or discrepancies with your order, please verify the items during delivery. If issues persist, contact our customer support team within 3 hours with relevant details. We will work to resolve the matter promptly.

2.3 Refunds for Cancelled Orders

Refunds for cancelled orders are subject to the following conditions:

• Same-Day Delivery: Refunds will be issued if the cancellation request is received within 2 hours from order placement.
• Next-Day Delivery: Refunds are possible for cancellations made before the scheduled delivery date.

2.4 Processing Time for Refunds

Refunds will be processed within 24 hours from the date of approval. The actual time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.

3. Contact Information

For any inquiries or assistance regarding order cancellations and refunds, please reach out to our customer support team at hello@bytesfood.in.

4. Changes to Cancellation/Refund Policy

Bytes Food reserves the right to update or modify this cancellation/refund policy at any time without prior notice. Customers are encouraged to review this policy periodically. Continued use of our services after the posting of changes constitutes acceptance of those changes.

Thank you for choosing Bytes Food!